At Cosa Nostra, we value your satisfaction. If for any reason you are not fully satisfied with your purchase, we are here to help. Please review our returns and refunds policy below.
Return items
- Eligibility: You may return most new, unopened items within 14 business days of delivery for a full refund.
- Condition: Items must be unused, in the original packaging, and in the same condition as when you received them.
- Non-returnable items: For the health, safety, and quality of our products, certain items cannot be returned, such as [list non-returnable items like custom goods, perishable items, or downloadable software], are not eligible for return. If you have questions regarding the eligibility of a particular item for return, please contact us at cosanostraclo.store@gmail.com.
- Process: To initiate a return, please contact us at cosanostraclo.store@gmail.com with your order number and details of the product you wish to return.
Refunds
- Processing time: Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within 14 business days, and a credit will automatically be applied to your original method of payment.
- Partial refunds: In some cases, only partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
Exchanges
If you received a defective or damaged item, we offer exchanges. Please contact us at cosanostraclo.store@gmail.com to arrange for an exchange.
Shipping Costs
- Return shipping costs: Customers are responsible for covering the cost of shipping returns, unless the return is due to an error on our part (e.g., incorrect or defective items).
- Shipping costs for non-refundable items: Original shipping fees are non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or contact your credit card company, as refunds may take some time to appear. If you still have not received your refund after 21 business days, please contact us at cosanostraclo.store@gmail.com.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team:
- Email: cosanostraclo.store@gmail.com
- Phone: +65 9724 1666
We appreciate your business and are committed to providing a smooth and hassle-free return process.
