Help & FAQs

To place an order, simply browse our collection, select the items you’d like, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Once your order is placed, we begin processing it immediately. If you need to make a change, please contact us as soon as possible. We’ll do our best to accommodate your request.

We offer various shipping options, including standard and expedited shipping. Shipping costs and delivery times vary based on your location and the selected shipping method.

Yes, we offer international shipping. Please note that shipping rates and delivery times vary depending on the destination country.

Once your order is shipped, we’ll email you a tracking number. You can use it to follow your order’s progress on the courier’s website.

We want you to be satisfied with your purchase. Most items can be returned within [insert time frame] as long as they are unused and in original condition. For more information, please refer to our [Returns and Refunds Policy page].

 

If you receive a damaged or defective item, please contact us immediately with a description and photos of the issue. We’ll work with you to resolve it as quickly as possible.

For any questions or assistance, you can reach us at cosanostraclo.store@gmail.com or please head to our Contact Us page to use our online contact form

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